Log in
Back

Boarding reservations

Manage reservation statuses

Use each boarding status consistently, record arrival and departure, and handle confirmation or cancellation safely.

What each status means

  • Unconfirmed: a request or draft that still needs a decision.
  • Confirmed: an accepted upcoming stay.
  • Checked In: the animal is currently in your care.
  • Completed: the stay has ended and checkout has been recorded.
  • Cancelled: the stay will not take place but remains in records and filters.

Change a status

  1. Open Stays or Calendar and select the status badge for the reservation.
  2. Choose the next status. Confirm the pending change when the confirmation bar appears.
  3. For arrivals, use Check in. For departures, choose Completed and finish the checkout flow so actual times and any outstanding payment can be handled together.

Confirmation and cancellation

Changing an Unconfirmed reservation to Confirmed opens the confirmation flow. If an upfront payment is still due, you may also be offered a payment reminder when a delivery channel is available.

Choosing Cancelled opens a separate confirmation. You can add a cancellation reason and, when a paid upfront amount exists, record whether it is retained or should be refunded.

Messages are controlled separately

Status changes use the channels enabled in Settings > Notifications and the contact details saved for the client. Do not assume that every status change sends an email or SMS.