Create a reservation

Open a new reservation

Open Stays and select New Reservation. You can also use the dashboard create action or the add action for a day in the Calendar or Timeline. Calendar actions prefill the selected check-in date; choose the room in the reservation form.

Dragging or resizing is for changing an existing stay. It does not create a new reservation.

Enter the stay details

1. Select the Owner, then choose one or more Animals. If a record is missing, add the client or animal without leaving the form.
2. Choose the Check-in and Check-out dates.
3. Select a Room. For several animals, use One room or Multiple rooms and assign every animal to a room.
4. Choose the Status and optionally add Internal notes, Add-on services, a reservation-specific charge, or a discount.
5. Review the Summary, then select Create reservation.

Availability and price checks

• Room choices become available after you select dates and animals.
• A room cannot be assigned when it is inactive, occupied for an overlapping stay, too small, or does not allow one of the selected species.
• An animal cannot have a daycare session during the boarding stay.
• The Summary uses the active pricing rules, room charges, services, discounts, tax settings, and the selected billing method.

Client notifications

Reservation messages follow Settings > Notifications and require the relevant client contact details. A creation email is sent only when that event and channel are enabled; creating a reservation does not send an SMS by itself. The email used also depends on whether the new reservation is Unconfirmed or Confirmed.