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AnimalAdmin Platform Terms

Terms and conditions for using the AnimalAdmin Platform

Effective from 26 August 2026

§ 1.

General provisions

  1. These terms and conditions (the Terms) govern the use of the AnimalAdmin Platform (the Platform) operating at https://www.animaladmin.com and the services supplied by the Service Provider to Service Recipients.
  2. The Platform is a system for managing pet care operations, enabling in particular the management of Bookings, customer and pet records, pricing, communications and settlement, as well as publication of the Service Recipient's Offering and acceptance of Bookings through the Widget or Booking Portal.
  3. These Terms constitute terms and conditions within the meaning of Article 8 of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means (the Electronic Services Act).
  4. The Services are supplied by Dawid Grabowski, conducting business under the name “Dawid Grabowski - Animal Admin” in Komorniki (address: ul. Storczykowa 8/1, 62-052 Komorniki, Poland), NIP: 7773399315, REGON: 524026749 (the Service Provider).
  5. The Service Provider may be contacted by email at contact@animaladmin.com.
  6. Under Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (the Digital Services Act or DSA), the Service Provider has designated a point of contact for direct communication with EU Member State authorities, the European Commission, the European Board for Digital Services and Platform Service Recipients in matters covered by the DSA. The point of contact is available at contact@animaladmin.com.
  7. Before using the Platform, the Service Recipient must read the Terms and Privacy Policy.
  8. The Terms are intended exclusively for Traders and persons conducting unregistered income-generating pet care activity. The Platform is not intended for Consumers.
  9. The Terms may be made available in languages other than Polish. In the event of discrepancies, the Polish version prevails.

§ 2.

Definitions

Capitalised terms used in the Terms have the following meanings:

  1. AnimalAdmin Pay - Platform functionality enabling Users to pay for Bookings online through an integration with Stripe Connect;
  2. Price List - a document or information specifying the current price of an SMS Package or Service, the Subscription Period, its operating variant and other stated conditions, where published by the Service Provider;
  3. Team Member - a natural person using a Sub-account with the Service Recipient's authority, for whose acts and omissions the Service Recipient is responsible as for its own;
  4. Civil Code - the Polish Civil Code Act of 23 April 1964;
  5. Account - a panel created in the Platform's IT system enabling the Service Recipient to use Platform functionality;
  6. Stripe Account - the Service Recipient's Stripe account, created and verified when AnimalAdmin Pay is configured, to which funds from online Bookings are paid;
  7. Modules - blocks of Platform functionality made available within the scope of the Parties' individual arrangements;
  8. Offering - information presented by a Service Recipient through the Widget or Booking Portal concerning pet care services, including their description, availability and price;
  9. Subscription Period - the period for which the Service Provider makes the Service available to the Service Recipient in accordance with the Parties' arrangements;
  10. Review - a Service Recipient's review of the Platform describing its experience of using the Service;
  11. Subscription Fee - the component of the fee for using the Platform paid by the Service Recipient in exchange for the Service and determined under § 13;
  12. Organization - a separate instance of the Platform assigned to a Service Recipient and available under an individual subdomain;
  13. SMS Package - a specified number of SMS messages that may be sent through the Platform and settled under § 13;
  14. Client Panel - a separate part of the Platform available to a User after telephone-number verification, enabling Bookings, access to Booking history and management of the User's and pets' data;
  15. Platform - the cloud-based ICT system made available by the Service Provider to support Service Recipients' pet care operations, including management of Bookings, pet and customer records, pricing, communications and settlement, and publication of Offerings and acceptance of Bookings through the Widget or Booking Portal;
  16. Privacy Policy - the document containing information about the Service Provider's processing of Service Recipients' personal data;
  17. Booking Portal - the Organization website made available by the Service Provider through which Users can view the Offering and make Bookings;
  18. Booking Confirmation - a Service Recipient's statement accepting a Booking through the Platform where the Service Recipient has enabled a confirmation requirement;
  19. Copyright Act - the Polish Act of 4 February 1994 on Copyright and Related Rights;
  20. Commission - the component of the fee for using the Platform payable to the Service Provider for the Service and calculated on each online payment made by a User;
  21. Trader - a natural person, legal person or organisational unit without legal personality to which specific legislation grants legal capacity, conducting business or professional activity in its own name;
  22. Terms - the term defined in § 1(1);
  23. Booking - a request for a pet care service submitted by a User through the Widget, Booking Portal or Client Panel, or entered by a Service Recipient through the Account;
  24. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC;
  25. Stripe - Stripe Payments Europe, Limited, with its registered office in Dublin, Ireland, an external payment-service provider;
  26. Parties - the Service Provider and Service Recipient together;
  27. Sub-account - an account created by the Service Recipient within the Organization for a Team Member, with permissions determined by the Service Recipient;
  28. Service Recipient Content or Content - all data, including personal data, electronic files, information and materials saved by the Service Recipient in the Account or Platform;
  29. Service Supply Agreement or Agreement - an agreement for supply of a digital service under which the Service Provider supplies the Service on the conditions described in the Terms and the Parties' individual arrangements;
  30. Booking Agreement - an agreement for pet care services entered into solely between the Service Recipient and a User on the conditions determined by the Service Recipient and under § 9;
  31. Service - the digital service consisting of enabling the Service Recipient to use Platform functionality;
  32. Service Recipient - a Trader or person conducting unregistered income-generating activity that uses the Platform under the Agreement;
  33. Service Provider - the term defined in § 1(4);
  34. Electronic Services Act - the term defined in § 1(3);
  35. User - a person making a Booking with a Service Recipient through the Platform;
  36. Widget - the Booking module embedded on the Service Recipient's website, enabling a Booking without leaving that website;
  37. Earnest Money / Advance Payment - a portion of the Service Recipient's remuneration under the Booking Agreement, collected when the Booking is made, whose legal nature and consequences are determined by the Service Recipient in the documentation referred to in § 4.

§ 3.

Technical requirements and security

  1. Proper use of Services supplied through the Platform requires:
    1. an Internet connection;
    2. a device capable of accessing Internet resources;
    3. a web browser capable of displaying hypertext documents connected through the World Wide Web, supporting JavaScript and accepting cookies;
    4. an active email account.
  2. Service Recipients must not use viruses, bots, worms or other computer code, files or programs within the Platform, including tools that automate scripts, applications or other code, files or processes.
  3. The Service Provider uses cryptographic protection for electronic transmission and digital content, together with appropriate logical, organisational and technical measures, including SSL encryption, access passwords and anti-virus or anti-malware software.
  4. Despite those safeguards, use of the Internet and electronically supplied services may expose the Service Recipient's ICT system or device to malicious software or unauthorised access. The Service Provider recommends anti-virus software and online identity-protection measures.

§ 4.

General rules for using the Services

  1. Use of the Platform is paid in accordance with the Terms and Parties' arrangements. The Service Provider may introduce additional optional paid functionality or services in the future and will give appropriate advance notice.
  2. The Service Recipient represents that it holds all rights, permits, licences and authorisations necessary to publish Offerings and enter into Booking Agreements.
  3. The Service Recipient is solely responsible for User safety in connection with performance of Booking Agreements.
  4. The Service Recipient must:
    1. provide Users with reliable and comprehensive information about the Offering and Booking Agreement, including Booking cancellation rules and the nature and consequences of Earnest Money or Advance Payments;
    2. inform Users of their consumer rights;
    3. ensure that information published through the Platform, Widget and Booking Portal is current and accurate;
    4. configure the scope of data collected in the Booking form in accordance with data-minimisation principles and provide Users with required privacy information;
    5. configure analytics tools appropriately on its own website where the Widget is embedded;
    6. maintain and make available its own legal documentation, including booking terms and a privacy policy.
  5. Claims between a Service Recipient and User concerning performance of a Booking Agreement are resolved directly between them.
  6. To use the Services and publish Offerings, the Service Recipient must maintain its own privacy policy and booking terms.
  7. The Service Provider may make template documents available, including model booking terms and privacy policies. These are for assistance only, are not tailored to a particular Service Recipient, do not constitute legal advice and must be reviewed and adapted by the Service Recipient. The Service Recipient remains solely responsible for their content, legal compliance and availability to Users, including when it uses an unchanged template.
  8. Bookings are made through the Widget or Booking Portal, or entered by the Service Recipient in the Account, under §§ 8 and 9.
  9. The Platform is only an intermediary tool enabling contact between Service Recipients and Users. The Service Provider is not a party to any Booking Agreement and is not responsible for its performance.
  10. The Service Provider does not guarantee User interest, minimum traffic or profits resulting from use of the Platform.
  11. The Service Recipient determines the scope and content of configurable Booking-form fields and is solely responsible for the lawfulness of data collected from Users.
  12. The Service Recipient must not enter personal data referred to in Articles 9 and 10 GDPR into the Platform without prior agreement with the Service Provider in documentary form. This restriction does not apply to animal health information that is not personal data and applies in particular to open Booking-form fields and image files uploaded by Users.
  13. All Content, including Offering photographs and descriptions, is made available at the Service Recipient's sole responsibility.
  14. As part of administrative supervision, the Service Provider has access to all Service Recipient Content through administrative permissions.
  15. The Service Provider may delete or amend Service Recipient Content only with the Service Recipient's consent and express request.
  16. To ensure proper operation and correct faults, the Service Provider records technical events, including error messages and the sequence of actions preceding an error, to the extent necessary to reconstruct it. These records are used solely for diagnostic and repair purposes, are not shared with other Service Recipients and are retained for 90 days.
  17. Technical problems may be reported by email to contact@animaladmin.com.
  18. The Service Recipient must provide only accurate data. The Service Provider is not liable for consequences of inaccurate or incomplete data.
  19. One Service Recipient may create only one Account for a particular email address.
  20. The Service Recipient acknowledges that the web version of the Platform does not require installation of updates.
  21. A natural person acting for a Service Recipient that is not a natural person represents, by carrying out an action in the Platform, that they are authorised to represent that Service Recipient. The Service Provider may require evidence of authority. A person acting without authority bears liability under the Civil Code.
  22. Providing unlawful Content is prohibited.
  23. The Service Recipient must use the Services in accordance with generally applicable law, the Terms, individual arrangements and good practice.
  24. The following, in particular, constitute a breach:
    1. providing unlawful Content;
    2. using the Service or functionality contrary to its intended purpose;
    3. providing inaccurate or incomplete data;
    4. creating more than one Account with the same email address;
    5. posting unlawful, offensive, discriminatory or pornographic content, content inciting violence or hatred, or content infringing third-party rights;
    6. impersonating others or misleading Users about the service provider's identity;
    7. disrupting the Platform, attempting unauthorised access, reverse engineering or decompiling software;
    8. sharing sign-in details or using another Service Recipient's Account;
    9. sending unsolicited commercial or marketing information through the Platform;
    10. re-creating an Account and entering into an Agreement after termination for breach;
    11. processing personal data through the Platform in breach of law;
    12. using the Platform for activity that infringes law or good practice or threatens the reputation of the Platform or Service Provider.
  25. The Service Provider may require a breach to be remedied within a specified period of no less than 24 hours.
  26. If the breach is not remedied, the Service Provider may temporarily block access to the Platform and Account and terminate the Agreement immediately.
  27. The affected Service Recipient is informed by email with reasons and may appeal within 14 days. The appeal is considered within no more than 30 days and the response is sent by email with reasons.
  28. A block does not affect the Subscription Period or Subscription Fee. The Service Recipient may terminate the Agreement at the end of the current billing period.
  29. The Service Provider may terminate the Agreement on 30 days' notice.
  30. Statements, requests, notices and information under the Terms may be delivered by email unless expressly stated otherwise.

§ 5.

Service Supply Agreement

  1. Under the Service Supply Agreement, the Service Provider enables the Service Recipient to use Platform functionality within the selected variant and activated Modules.
  2. The Agreement is entered into through individual arrangements specifying in particular activated Modules, limits, the Subscription Fee, Commission and implementation scope.
  3. The Agreement is entered into when both of the following conditions are met:
    1. the Service Recipient accepts the conditions referred to in paragraph 2 in documentary form;
    2. the Service Recipient accepts the Terms and Privacy Policy using the relevant checkbox at first sign-in.
  4. The Service Provider configures and implements the Platform within the scope and timeframe agreed by the Parties, including Modules, the Service Recipient's pricing, Booking form and payment rules.
  5. The Service Recipient cannot independently change activated Modules. Changes are made under § 7.
  6. Before the Agreement is entered into, the Service Provider may provide a demonstration account. This does not constitute or oblige either Party to enter into an Agreement, and data entered in it may be deleted at any time.
  7. The Agreement is entered into for the fixed term stated in the Parties' arrangements and, unless terminated, renews automatically for another billing period.
  8. After termination, the Service Provider retains the Organization and its data for 30 days to enable resumption of the Service. During that period, the Service Recipient may request delivery of the Organization's data as a ZIP archive containing CSV files and uploaded files; the Service Provider supplies it within 14 days of the request. The Organization and data are deleted after the 30-day period, unless the Service Recipient requests earlier deletion.

§ 6.

Organization, Account and Sub-accounts

  1. The Service Provider makes an Organization available to the Service Recipient. It is available under an individual subdomain and logically separated from other Organizations.
  2. The Service Recipient receives an Account with Organization administrator permissions.
  3. The Service Recipient may invite Team Members by email and assign predefined roles determined by the Service Provider, including Owner, Administrator and Member. Available Sub-accounts depend on the selected Service variant.
  4. The Service Recipient is responsible for Team Members' acts and omissions and must ensure compliance with the Terms within their permissions.
  5. The Service Recipient must promptly revoke access from a Team Member whose authority has ended.
  6. The Platform operates within one Organization. Use across additional Organizations requires separate arrangements.
  7. A User Account is created within the Service Recipient's Organization. The Service Recipient is controller of Users' personal data and is responsible for data accuracy, including telephone numbers.

§ 7.

Modules

  1. The Platform provides Modules that modify available functionality depending on the selected Service variant.
  2. Modules correspond to types of pet care activity, in particular Boarding and Daycare. Common functionality includes stay scheduling, pet and customer records, rooms and kennels, pricing rules, surcharges and additional services, User requirements, team management, notifications, reporting and AnimalAdmin Pay.
  3. The Parties' arrangements determine detailed Module functionality and allocation to Service variants.
  4. Modules cannot be activated or deactivated independently by the Service Recipient; contact with the Service Provider is required.
  5. An additional Module outside the selected Service scope may be activated at any time for additional remuneration.
  6. The Service Recipient contacts the Service Provider to obtain a quote for activation and implementation.
  7. After analysing the enquiry, the Service Provider sends a quote with estimated time requirements.
  8. On acceptance, the Service Provider implements and activates the Module under the quote.
  9. After implementation, the Module becomes part of the purchased Service. Use may also require an increased Commission or Subscription Fee.
  10. Activation may require acceptance of additional conditions communicated in advance.

§ 8.

Widget and Booking Portal

  1. The Service Provider offers two ways to accept Bookings:
    1. the Widget embedded on the Service Recipient's website;
    2. the Booking Portal available under the Organization subdomain.
  2. The Service Recipient chooses either or both. Embedding the Widget requires a compatible website; implementation instructions are available in the Account.
  3. The Service Provider does not guarantee compatibility or full operation with every website or technical configuration. The Service Recipient is responsible for embedding, operation in its website environment and legal compliance of that website.
  4. The Service Recipient enters URLs for its privacy policy and booking terms in Account settings. Both are required to activate online Bookings. The Platform displays links and acknowledgement checkboxes. The Service Provider is responsible only for technical operation; the Service Recipient is responsible for document content, currency, availability and legality.
  5. The Widget and Booking Portal may display Service Provider branding identifying the solution provider.
  6. The Service Recipient may display its name, logo, stay conditions, vaccination and health requirements and other rules. This is Service Recipient Content supplied at its sole responsibility.
  7. The Service Recipient determines the scope, content and presentation of the Offering. The Service Provider does not verify it.

§ 9.

Bookings and Booking Agreement

  1. Bookings are made through the Widget or Booking Portal under § 8 or entered by the Service Recipient through the Account.
  2. The Service Recipient decides whether confirmation is required. If enabled, the Booking is unconfirmed and the Booking Agreement is entered into on Booking Confirmation; otherwise it is entered into when the User submits the Booking.
  3. The Service Recipient determines whether and when to confirm or reject a Booking and informs the User of the rules. The Service Provider does not verify Bookings, influence the decision or bear liability for a failure or delay in confirmation.
  4. The Service Provider only enables contact and provides the platform for publishing the Offering and entering into the Booking Agreement. It is not responsible for performance or resulting consequences.
  5. All Booking Agreement conditions are provided by the Service Recipient.
  6. The Service Provider does not verify information supplied by a User.
  7. Detailed Booking, cancellation and refund conditions are set out in the Service Recipient's booking terms or Offering. Contact and claims concerning performance, refunds or cancellation are handled directly between User and Service Recipient outside the Platform.
  8. The Platform enables configuration of an upfront amount as Advance Payment or Earnest Money, as a fixed amount or percentage, and whether online payment covers the full price or only the upfront amount. Changes apply only to later Bookings. The Service Recipient alone determines and communicates the legal nature of that amount, including consequences under Article 394 Civil Code. Interface explanations are technical only, do not constitute legal advice and do not relieve the Service Recipient of determining Booking Agreement conditions. The Service Provider supplies only technical functionality and is not liable for the effectiveness, settlement, retention or return of Earnest Money.
  9. A User's first Booking requires a one-time SMS code to confirm the telephone number and reduce unauthorised Bookings. Successful verification gives access to the Client Panel.
  10. Client Panel use is governed by separate Client Panel Rules made available by the Service Provider.

§ 10.

AnimalAdmin Pay

  1. AnimalAdmin Pay enables Users to pay a Booking in full or the portion representing an Advance Payment or Earnest Money. Use is optional.
  2. AnimalAdmin Pay is technical Platform functionality integrated with Stripe Connect. The Service Provider does not provide payment services, act as settlement agent or possess transaction funds. Payment services are supplied exclusively by authorised Stripe.
  3. Activation requires a Stripe Account connected to the Platform. Business, representative, bank-account and identity-document data is collected and verified directly by Stripe. The Service Recipient accepts Stripe's terms. Stripe alone verifies eligibility. The Service Provider does not influence Stripe decisions, access identity documents or bear liability for refusal, suspension or closure.
  4. Online Booking funds are paid directly to the Service Recipient's Stripe Account. The Service Recipient is the sole recipient and solely liable to the User for refunds, reductions, cancellations and chargebacks.
  5. Payouts are made to the bank account specified during verification under Stripe's rules. The Service Provider does not initiate or control payouts.
  6. The Commission stated in the Parties' arrangements is deducted automatically through Stripe Connect when the transaction is settled.
  7. Stripe separately charges its own fees. The Service Recipient receives funds net of Commission and Stripe fees.
  8. The Account displays transaction, Commission, fee and balance information. Stripe data and documents remain authoritative.
  9. The Platform may also record payment made directly to the Service Recipient at the place of service; the Service Provider does not intermediate such payment.

§ 11.

SMS and email notifications

  1. The Platform can send User email and SMS notifications, including Booking confirmations, reminders, change information and verification codes.
  2. The Service Recipient chooses notifications, channels and recipient groups separately for each Module. Notifications include receipt, creation, confirmation, change and cancellation information and pre-arrival or pre-departure reminders.
  3. Email notifications are included in the Subscription Fee.
  4. SMS messages are billed in SMS Packages at Price List rates. The full Package is charged even if partially used. Messages longer than one SMS are billed as the corresponding number of parts under the gateway standard.
  5. SMS usage is settled after the billing period and added to the invoice.
  6. The Service Recipient controls notification content based on its data and the decision to send, and is solely responsible for legal compliance.
  7. The Service Provider is not liable for non-delivery caused by telecommunications operators or the SMS gateway provider.

§ 12.

Fees and settlement

  1. The Service Recipient pays the Subscription Fee, Commission and SMS Package fees under the Parties' arrangements and Price List.
  2. Prices are stated in PLN net of VAT; applicable VAT is added.
  3. The billing period is a calendar month unless agreed otherwise.
  4. After each period, the Service Provider issues an invoice covering the Subscription Fee, used SMS Packages and usage-dependent fees. It is payable within 14 days of delivery.
  5. Commission is deducted automatically through Stripe Connect and is not separately invoiced. The Service Provider shows Commission on the invoice or in the Account.
  6. Payment occurs when the Service Provider's bank account is credited.
  7. Invoices are issued and delivered through the Polish National e-Invoicing System (KSeF). The Service Recipient represents that it can receive them through KSeF.
  8. If payment is more than 14 days late, access may be restricted to read-only mode and AnimalAdmin Pay and notifications disabled.
  9. If payment is more than 30 days late, the Service Provider may terminate immediately, with the consequences under § 5(8).

§ 13.

Price List

  1. The Subscription Fee and Commission are individually agreed. SMS Package fees follow the Price List published on the Platform website. Individual arrangements prevail.
  2. Fee changes require at least 30 days' notice. A Service Recipient that does not accept may terminate at the end of the current billing period. Failure to terminate within 30 days constitutes acceptance.
  3. The Price List may change at any time and this does not amend the Terms.

§ 14.

Complaints

  1. A Service Recipient may complain if the Service does not comply with the Terms.
  2. A complaint is submitted in writing or by email to the address in § 1(5), no later than 30 days after discovery.
  3. It must include the Service Recipient's name, email address and description of non-compliance.
  4. The Service Provider may refuse to bring the Service into compliance where impossible or disproportionately costly.
  5. The response will uphold the complaint and state a planned compliance date, refuse for the reason in paragraph 4, or reject it as unfounded.
  6. The response is sent by email within 21 days; particularly complex cases may take up to 30 calendar days.

§ 15.

Service Recipient Content and Reviews

  1. A Service Recipient may submit Reviews concerning the Service Provider's services by any means, including email.
  2. Submission does not require publication; a published Review may be removed at any time.
  3. Service Recipient Content and Reviews must not contain inaccurate or unlawful material, material contrary to the Terms or good practice, content supporting prohibited activity or inciting violence or hatred, content infringing personal, copyright, image or other third-party rights, advertising, promotional, political, religious or discriminatory content, or content promoting competitors.
  4. Any Platform user (the Notifier) may report Content or a Review that may infringe the Terms by email to contact@animaladmin.com.
  5. The report must include reasoned grounds, the precise electronic location such as URL, the Notifier's name or business name and email except for information linked to offences under Articles 3-7 of Directive 2011/93/EU, and a good-faith statement that the information is accurate and complete.
  6. The Service Provider confirms receipt by email. It may request correction within 14 days and leave an uncorrected report unexamined.
  7. A complete report is examined within 14 days. Additional information may be requested and visibility blocked pending examination.
  8. The Service Provider removes infringing Content or restores non-infringing Content and gives reasons. On removal it promptly notifies the Notifier and publishing Service Recipient.
  9. Reasons state the measure, territorial scope and duration where applicable; facts and circumstances, source of detection and strictly necessary identity information; use of automated means; legal or contractual basis; and clear appeal information.
  10. A Service Recipient whose Content or Review was removed, or a Notifier whose request was refused, may appeal by email to contact@animaladmin.com.
  11. The appeal includes the appellant's name, contact details and detailed reasons. Receipt is promptly confirmed. An authorised human team decides within 14 days and notifies the appellant by email.
  12. Submitting Content or a Review represents that the Service Recipient is its sole author and accepts full responsibility for it and publication consequences, including third-party personal and intellectual-property rights.
  13. Submission grants the Service Provider a royalty-free, non-exclusive licence for an indefinite period, terminable on two years' notice effective at calendar year-end, without territorial restriction, to record and reproduce it in any quantity, technology or format and distribute it through any media, including the Platform and Service Provider social media.
  14. The Service Provider may make modifications necessary for distribution without changing substance, and grant paid or unpaid sublicences to selected third parties.
  15. The Service Recipient agrees not to exercise moral rights in the Content or Review, including attribution and supervision, and authorises the Service Provider to exercise them on its behalf.
  16. Independently, the Service Recipient grants a royalty-free, non-exclusive licence to use its name, logo, photographs, copyright works, trademarks and designations as necessary for Platform functionality. This licence has the duration, termination, territory and fields of exploitation described above.

§ 16.

Liability

  1. The Service Provider supplies the Services with due care.
  2. The Parties exclude statutory warranty rights and liability for the Service Recipient's lost profits.
  3. The Service Provider does not guarantee a particular performance, efficiency or usefulness for specific needs.
  4. To the extent permitted by the Civil Code, the Service Provider is not liable for consequences of misuse; inaccurate data; performance, quality or safety of Booking Agreements and pet incidents; third-party use of access credentials disclosed or inadequately secured by the Service Recipient; User acts, omissions or misrepresentations; agreements entered into through the Platform; failures of external providers including Stripe, telecommunications operators or SMS gateway; or incorrect configuration of the Booking form, pricing or cancellation rules.
  5. Subject to mandatory law, aggregate liability for non-performance or improper performance is limited to three times the Subscription Fee actually received for the three billing periods preceding the event. The limit does not apply to wilful misconduct.
  6. To the extent permitted by law, the Service Provider is not liable for disruption caused by force majeure, necessary maintenance or modernisation, reasons attributable to the Service Recipient, or independent circumstances including third parties for which it is not responsible.
  7. The Service Provider is not liable for interactions between Users and Service Recipients who made contact through the Platform.
  8. Maintenance will be performed to minimise inconvenience and, where possible, announced in advance. Disruptions will be corrected on an ongoing basis where possible.
  9. If a third party asserts an intellectual-property claim concerning Content uploaded by the Service Recipient, the Service Provider informs it and the Service Recipient must take necessary steps and bear related costs. Where proceedings are brought against the Service Provider, the Service Recipient joins as defendant or intervenes on its side and covers fees, costs, damages, compensation, defence, legal representation and settlement costs.

§ 17.

Marketing cooperation

  1. Unless a separate agreement states otherwise, the Service Recipient consents to the Service Provider informing customers and prospects about work performed for it when presenting experience, mentioning cooperation on the website and social media, using its name and logo in offers and marketing materials, and using its Review in offers, the website and social media, without disclosing cooperation terms.
  2. At the Service Recipient's request, relevant marketing materials must be made available for review before publication.

§ 18.

Service Provider intellectual property

  1. The Platform name, logo, photographs, descriptions, operating rules, graphical elements, interface, software, source code and databases are protected by the Copyright Act, Polish Industrial Property Law, the Act on Combating Unfair Competition and other Polish and EU law.
  2. Use without prior express permission in breach of the Terms is prohibited, including interference with or decompilation of source code or the technical structure.
  3. The Service Provider grants the Service Recipient a paid licence, territorially limited to Poland, to use the Platform for its business in accordance with the Terms and individual arrangements for the Agreement term, unless agreed otherwise.
  4. The licence does not permit sublicensing, sale, hire, lending, lease or other legal encumbrance.

§ 19.

Personal data

  1. Information about personal data processed by the Service Provider in its own name is in the Privacy Policy.
  2. The Data Processing Terms in Appendix 1 govern processing entrusted by the Service Recipient.
  3. The Service Recipient is solely responsible for User data in connection with its own website.
  4. The Service Recipient is controller of Users', Team Members' and other persons' data entered into the Platform and is solely responsible for GDPR duties, including information obligations and legal basis.

§ 20.

Changes to the Terms

  1. The Service Provider may amend the Terms where its business changes, new services begin or existing services change or cease, technical modifications require adaptation, or law requires an update.
  2. The changed version is published in the ICT system and emailed to the Service Recipient.
  3. A Service Recipient that disagrees may terminate immediately within 10 days of notice. Failure to terminate constitutes acceptance.
  4. Termination is made by a statement sent to the Service Provider, including by email to the address in § 1(5).
  5. After receiving the statement, the Service Provider promptly deletes the Account.

§ 21.

Final provisions

  1. The current Terms are effective from 26 August 2026.
  2. The Terms are governed by Polish law. Disputes are first addressed through amicable negotiations and, failing agreement, by the common court having jurisdiction over the Service Provider's fixed place of business.
  3. Matters not regulated by the Terms are governed by generally applicable Polish law.
  4. Appendix 1 forms an integral part of the Terms.

Attachments