Terms of Service

1. Service Provider

AnimalAdmin is operated by Dawid Grabowski, operating under the business name Dawid Grabowski GrabIT, NIP: PL7773399315, with registered address at ul. Storczykowa 8/1, 62-052 Komorniki, Poland ("we", "us", "our").

By creating an account or using AnimalAdmin, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Description of Service

AnimalAdmin is a cloud-based software platform for pet hotel and boarding facility management. The service includes reservation management, client and animal records, room management, pricing configuration, team collaboration, and billing tools.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

3. Account Registration

To use AnimalAdmin, you must create an account and at least one organization. You are responsible for:

• Providing accurate and current information

• Maintaining the security of your account credentials

• All activity that occurs under your account

• Notifying us immediately of any unauthorized access

You must be at least 18 years old to create an account. Each account is personal and may not be shared or transferred.

4. Organizations and Data

Each organization operates on its own subdomain and is isolated from other organizations. As the organization owner, you are responsible for the data entered by you and your team members.

You retain ownership of all data you enter into AnimalAdmin. We do not claim any intellectual property rights over your content. We process your data solely to provide the service as described in our Privacy Policy.

5. Fees and Payment

Use of AnimalAdmin requires an active paid agreement, unless we agree otherwise in writing. Pricing, enabled modules, limits, setup scope, and billing frequency are agreed individually with each customer.

• Invoicing — we issue invoices directly by email or another agreed channel.

• Payment — AnimalAdmin fees are not charged through self-serve Stripe checkout. If AnimalAdmin Pay is enabled, online payments made by your clients may be processed through Stripe Connect.

• Changes — changes to modules, limits, or pricing are confirmed with you before they take effect.

• Refunds — refunds or credits are handled according to the individual agreement or applicable law. If you believe an invoice is incorrect, contact us within 14 days.

6. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose

• Attempt to gain unauthorized access to other accounts or systems

• Interfere with or disrupt the service or its infrastructure

• Upload malicious code, spam, or harmful content

• Resell or redistribute the service without our written consent

• Use automated tools to scrape or extract data from the service

We reserve the right to suspend or terminate accounts that violate these terms.

7. Organization Deletion

Organization deletion is handled on request. If you want an organization removed, contact us from an owner account or from the email address connected with the organization.

Before deleting organization data, we may ask for confirmation, verify authority to make the request, and retain data where required by law, accounting obligations, security logs, dispute handling, or legitimate business needs.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The service is provided "as is" and "as available." We are not liable for any downtime, data loss, or service interruptions caused by circumstances beyond our reasonable control.

Planned maintenance will be communicated in advance when possible.

9. Limitation of Liability

To the maximum extent permitted by applicable law, AnimalAdmin and its operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from or related to these terms or the service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Governing Law

These terms are governed by the laws of the Republic of Poland. Any disputes shall be resolved by the competent courts in Poznan, Poland, unless mandatory consumer protection laws provide otherwise.

If you are a consumer in the European Union, you are entitled to the protection of the mandatory provisions of the law of your country of residence, and you may bring legal proceedings in the courts of that country.

11. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

12. Contact

For questions about these terms, contact us at contact@animaladmin.com.