§ 1.

General provisions

These Client Panel Rules (the Rules) set out the standards and conditions governing Users' use of the Client Panel made available as part of the AnimalAdmin Platform.
The Client Panel is made available to a User in connection with a Booking made with a Service Recipient. The terms governing pet care services, including Booking, cancellation and settlement rules, are determined by the Service Recipient in separate documents made available on the booking page.
The Platform is provided by Dawid Grabowski, conducting business under the name “Dawid Grabowski - Animal Admin” in Komorniki (address: ul. Storczykowa 8/1, 62-052 Komorniki, Poland), NIP: 7773399315, REGON: 524026749 (the Service Provider).
The Service Provider may be contacted by email at contact@animaladmin.com.
The contact details of the Service Recipient with which the Booking is made are provided on the booking page and in the Client Panel.
In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (the Digital Services Act or DSA), the Service Provider has designated a point of contact for direct communication with EU Member State authorities, the European Commission, the European Board for Digital Services and Users in matters covered by the DSA. The point of contact is available at contact@animaladmin.com.

§ 2.

Definitions

Capitalised terms used in the Rules have the following meanings:

User Information Notice - the document containing information about the processing of Users' personal data;
Account - the collection of User data within the Client Panel, linked to the User's confirmed telephone number;
Client Panel - a separate part of the Platform available to a User after confirmation of their telephone number, enabling the User to make Bookings, view their history and manage the User's data and pet data;
Platform - the AnimalAdmin ICT system made available to Service Recipients by the Service Provider and operating at https://www.animaladmin.com;
Booking - a request concerning a pet care service submitted by a User;
Content - all data, including personal data, electronic files, information and materials saved by Users in the Account or Client Panel;
Agreement - a separate agreement entered into between a Service Recipient and the Service Provider concerning use of the Platform;
Service Recipient - an establishment operating in the pet care sector that has entered into an Agreement with the Service Provider and with which the User makes a Booking;
Service Provider - the term defined in § 1(3) of the Rules;
User - a natural person making a Booking with a Service Recipient through the Platform;
Rules - the term defined in § 1(1) of the Rules.

§ 3.

Technical requirements and security

Proper use of the Client Panel requires:
1. an Internet connection;
2. a device capable of accessing Internet resources;
3. a web browser capable of displaying hypertext documents connected through the World Wide Web, supporting JavaScript and accepting cookies;
4. an active mobile telephone number capable of receiving SMS messages.
Users must not use viruses, bots, worms or other computer code, files or programs within the Client Panel, including tools that automate scripts, applications or other code, files or processes.
The Service Provider uses cryptographic protection for electronic transmission and digital content, together with appropriate logical, organisational and technical measures designed to prevent unauthorised access to data, including SSL/TLS encryption, one-time authentication codes and anti-virus or anti-malware software.
Despite these safeguards, the use of the Internet and electronically supplied services may expose the User's ICT system or device to malicious software or unauthorised access to data stored on the device. To minimise that risk, the Service Provider recommends using anti-virus software and tools that protect online identity.

§ 4.

General rules for using the Client Panel

Before using the Client Panel, every User must read the Rules. A Service Recipient may require additional statements or consents from the User, including acceptance of the Service Recipient's own booking terms and privacy policy.
As part of administrative supervision, the Service Provider has access to all Content through its administrative permissions within the Platform. The Service Recipient, as administrator of the Organization, has full access to Content and information in the Client Panel.
As part of the administrative supervision referred to in paragraph 2, the Service Provider may delete or amend Content only with the consent and at the express request of the User or Service Recipient.
Users must not provide unlawful content.
The functionality available in the Client Panel depends on the configuration agreed by the Service Recipient under its separate Agreement with the Service Provider.
The User must use the Client Panel in accordance with generally applicable law, the Rules and good practice.
A User of the Client Panel must provide only data, including personal data, that is accurate and complete. The Service Provider is not liable for the consequences of inaccurate or incomplete data provided by a User.
The following, in particular, constitute a breach of the Rules:
1. providing unlawful content;
2. using the Client Panel contrary to its intended purpose;
3. providing inaccurate or incomplete data.
If a breach of the Rules is identified, the Service Provider may require the User to remedy it within a specified period of no less than 24 hours.
If the User fails to remedy the breach, the Service Provider may block access to the Client Panel until the breach referred to in paragraphs 8 and 9 has been remedied.
Complaints concerning a Booking or the performance of pet care services must be submitted by the User directly to the Service Recipient.
Statements, requests, notices and information referred to in the Rules may be delivered by email unless a specific provision of the Rules states otherwise.
The Service Provider is not responsible for the performance of any legal relationship or for the consequences of interactions between Users and Service Recipients. The Service Provider supplies only the technical platform that enables the Client Panel to be made available to Users. The Client Panel is a sub-account within the Service Recipient's Organization and is made available to a User solely as part of the Service Provider's performance of the Agreement for the Service Recipient. The Service Recipient is the controller of all data within the Client Panel.

§ 5.

Access to the Client Panel

A User gains access to the Client Panel after making a Booking and confirming their telephone number using a one-time code sent by SMS.
Creating an Account does not require a password. Each sign-in to the Client Panel requires the User's telephone number and a one-time code sent by SMS.
The User must ensure that the device receiving one-time codes is not made available to unauthorised persons.
SMS messages containing one-time codes are sent solely to confirm the telephone number and enable access to the Client Panel.
Access to the Client Panel includes access to the functionality specified in § 6, to the extent enabled by the Service Recipient's configuration.
The Account is created automatically as a sub-account within the Organization of the Service Recipient with which the User made the Booking. The Service Recipient is the controller of the User's personal data. The User and the Service Recipient that enters or verifies data in the Platform are responsible for the accuracy of the telephone number provided with the Booking and the consequences of providing an incorrect number.

§ 6.

Client Panel functionality

The Client Panel provides the User with access to the following functionality:
1. making Bookings;
2. viewing Booking history and details;
3. adding and editing pet data, including photographs;
4. editing the User's contact details;
5. receiving Booking notifications.
The Service Provider may extend the Client Panel with new functionality, including communication with the Service Recipient. Users will be informed of an extension in the manner specified in § 10.
The Service Recipient may extend or restrict the functionality made available to a User.
The User may stop using the Client Panel and request deletion of the Account at any time by submitting a request to the Service Recipient or Service Provider. This does not affect Bookings made before the request or the Service Recipient's obligations under applicable law.

§ 7.

Content

The following Content is prohibited:
1. Content containing inaccurate data or contrary to law, the Rules or good practice;
2. Content used to conduct activities prohibited by law, inciting violence or hatred or insulting any person or group of persons;
3. Content that may infringe personal rights, copyright, image rights or other third-party rights;
4. advertising, promotional, political, religious or discriminatory Content.
Any person may report Content they consider unlawful or contrary to the Rules (the Notifier).
A report may be submitted by email to contact@animaladmin.com or to the Service Recipient's email address shown on the booking page. In the latter case, the Service Recipient forwards the report to the Service Provider.
A report must include sufficiently reasoned grounds explaining why the Content is unlawful or contrary to the Rules, identification of where it appears in the Client Panel, the Notifier's contact details including an email address, and a statement confirming the Notifier's good-faith belief that the information in the report is accurate and complete.
If a report is incomplete or contains errors, the Service Provider may request that the Notifier supplement or correct it within 14 days of receiving the request. If the Notifier does not do so within that period, the Service Provider may leave the report unexamined.
The Service Provider examines a complete and valid report within 14 days of receipt. Where necessary, it may request additional information or documents from the Notifier. The Service Provider may block the visibility of the Content while the report is being examined.
After examining a report, the Service Provider:
1. removes, blocks or restricts Content that infringes the Rules; or
2. restores Content that does not infringe the Rules where its visibility was blocked while the report was examined;
and provides reasons for its decision.
Where Content is removed, the Service Provider promptly notifies both the Notifier and the User who posted it, giving reasons for the decision.
The statement of reasons includes:
1. whether the decision entails removal, blocking visibility, demotion or another measure, and where applicable the territorial scope and duration of the decision;
2. the facts and circumstances on which the decision is based, including where applicable whether it followed a report or voluntary checks initiated by the Service Provider and, where strictly necessary, the Notifier's identity;
3. where applicable, information on the use of automated means in making the decision, including whether the Content was detected or identified using automated tools;
4. where the decision concerns potentially unlawful Content, the legal or contractual basis of the decision and an explanation of why the Content is considered unlawful on that basis;
5. clear and user-friendly information for the User and Notifier about available appeal mechanisms.
A User whose Content has been removed, or a Notifier whose request for removal has been refused, may appeal within 14 days of receiving the decision.
An appeal may be submitted by email to contact@animaladmin.com.
An appeal must include:
1. the appellant's full name or business name;
2. contact details, including email and correspondence address;
3. detailed reasons explaining why the Service Provider's decision is considered incorrect and should be changed.
The Service Provider promptly confirms receipt of an appeal by sending a notice to the email address provided by the appellant.
Appeals are examined within 14 days of receipt by an authorised team of the Service Provider.
The Service Provider notifies the appellant of its decision by email. If it simultaneously determines that the reported Content is unlawful, it takes the measures provided for in the Rules.
The Service Provider does not use automated Content moderation tools.
Posting Content in the Client Panel constitutes the User's statement that the User holds the rights necessary to post it and grants the Service Provider and Service Recipient a royalty-free, non-exclusive licence to use that Content to the extent necessary to provide services through the Platform, including for performance of the Booking. The licence expires when the Content or Account is deleted.

§ 8.

Service Provider intellectual property

All elements of the Platform, including the Client Panel, in particular:
1. the Platform name;
2. the Platform logo;
3. photographs and descriptions;
4. the Platform's operating rules, graphical elements, interface, software, source code and databases;
are protected under the Polish Act of 4 February 1994 on Copyright and Related Rights, the Polish Industrial Property Law Act of 30 June 2000, the Polish Act of 16 April 1993 on Combating Unfair Competition and other generally applicable Polish and EU legislation.
Any use of the Service Provider's intellectual property without its prior express permission, in breach of the Rules or in breach of law is prohibited.

§ 9.

Personal data

Information on the processing of personal data is set out in the User Information Notice.
The terms on which the Service Recipient entrusts the processing of Users' personal data are governed by the data processing agreement entered into between the Service Recipient and the Service Provider.

§ 10.

Changes to the Rules

The Service Provider may amend the Rules, including where:
1. the scope of the Service Provider's business changes;
2. the Service Provider starts providing new services, modifies existing services or ceases providing them;
3. a technical modification of the Platform requires the Rules to be adapted;
4. an amendment is required by law, including to bring the Rules into line with current law.
The User will be informed of a change by publication of the amended Rules in the Client Panel at least seven days before the change takes effect.

§ 11.

Final provisions

The current version of the Rules is effective from 26 August 2026.