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Online booking & client portal

Configure booking form fields

Choose which details clients see and must complete, add field guidance, and control whether online bookings need staff confirmation.

Choose the fields

Open Settings > Online booking and find Booking form fields. You can configure email, animal size, weight, gender, date of birth, neutering status, and notes.

Set visibility and requirements

  • Visible shows the field to clients. Turn it off when the field should not appear in the booking form.
  • Required prevents submission until the client completes the field.
  • A field can be required only when it is visible. Hiding it clears Required, while selecting Required also makes it visible.

Add a field note

Select the note icon beside a field to add a client-facing hint of up to 150 characters. Use it for concise guidance, such as how your business defines animal sizes, rather than internal staff notes.

Choose the initial status

When Require confirmation is on, a submitted online booking is created as Pending and must be reviewed by staff. When it is off, the booking is created as Confirmed. Save the settings before testing the public booking page.