Configure client notifications

Choose events and channels

Boarding events include requests, creation, confirmation, cancellation, selected updates, deposit reminders, day-before reminders, and review requests. Daycare has its own creation, update, reminder, and cancellation rows.

1. Open Settings > Notifications and select Boarding or Daycare.
2. For each event, choose from the channels that event supports. SMS can be selected only when it is enabled for your account.
3. Where offered, choose whether the rule applies to reservations created online, by staff, or both.

Refine message content

• For reservation updates, choose which date, price, and available room changes can trigger a message.
• Choose whether email or SMS messages may include deposit information or an available payment link.
• For review requests, add a valid review URL and choose the delay and frequency.

Preview and save

1. Use the preview section to inspect the available message versions and languages.
2. Review the selected events, sources, and channels, then save the pending changes.
3. Keep client email addresses and phone numbers current; a selected channel still needs the matching contact detail.