Hotel Mascotas in the Poznań area welcomes cats for short and longer stays, with rooms and indoor and outdoor spaces to play. Each cat has its own needs, so arranging a stay also means having the information its owner shares before arrival.
Mascotas previously used KWHotel, a property management system for hotels, guesthouses and apartments. As part of the move to AnimalAdmin, we transferred data from that system. The hotel could start with information it already had, now in software built around caring for animals.
Today, pet owners request a stay through the Mascotas website, entering dates and details about their cat. The hotel receives the request in AnimalAdmin and reviews it before confirming. The calendar shows which rooms are occupied and when they become available again, making it easier to arrange the next booking.
The booking holds the owner’s details, stay information and payment status. The cat’s record keeps previous visits and care notes. When the pet returns, the hotel can look back at those records and prepare the next stay using what it already knows about the animal.
After adopting AnimalAdmin, Mascotas saw a 34-fold increase in its rate of review growth. People looking for somewhere to board their cat now have more reviews to read before booking. They can learn from other owners’ experiences when deciding whether to leave their pet at the hotel.
AnimalAdmin allows the hotel to enable a review request after a completed stay. The message goes to the pet owner automatically, with timing and frequency chosen by the hotel. These settings can account for returning clients, so they don’t need to be asked after every visit.
Following the move, Mascotas also reported monthly revenue roughly 23% higher than in the previous year, when the hotel was not using AnimalAdmin. Client satisfaction improved too. Pet owners can request a stay online, then return to their booking and payment details in their own portal.
Here is how the owner describes working with AnimalAdmin:
“Managing our cat hotel has never been easier. AnimalAdmin improved everything, from bookings to daily operations.”
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